Frequently asked questions
Find quick answers about our services, bookings and payments.
1. How far in advance can I book a service?
Book at least 2 hours ahead for same-day services and 24 hours ahead for services that require special preparation.
2. Can I reschedule my booking?
You can contact CareHome to request a new time. Availability depends on when the request is made and suitable staff availability.
3. How is the service price calculated?
The price is based on the service type, duration and any additional needs. The estimated total is confirmed before the service begins.
4. Which payment methods are available?
You can pay according to the instructions in your service confirmation. CareHome always states the amount and payment details clearly.
5. Are caregivers trained?
Staff profiles are screened, candidates are interviewed and each professional is instructed for the work assigned to them.
6. Can I cancel a service?
You can submit a cancellation request. Applicable terms are explained in the cancellation and refund policy.
7. What service categories does CareHome provide?
CareHome provides elderly care, home support, household help and tailored solutions for individual needs.
8. Is my personal information protected?
Access to information is permission-controlled and data is used only as necessary to provide and support the service.
9. When will I receive the caregiver’s details?
Caregiver details are sent after CareHome has confirmed the schedule, address and care requirements.